The platform is owned by Awenza 6254,M Power,62th Avenue,Ayur City , Sector 85, Noida,Uttar pradesh,201092. ( here in after referred to as a Awenza)
Last Updated On 9-JAN-2021
● Trademark complaint Awenza respects the intellectual property of others. In case you feel that your trademark has been infringed,you can write to Awenza at [email protected]
● Communication-When you use the platform or send emails or other data , information or communication to us,you agree and understand that you are communicating with us through electronic records from us periodically and as and when required.we may communicate with you by email or by such other mode of communication, electronic or otherwise. Hence forward all commercial / contractual terms are offered by and agreed to between buyers and sellers alone.The commercial/ contractual terms include without limitation price, shipping,cost, payment method, payment terms,date, period and mode of delivery, warranties related to products and services. Azexon does not have any control or doesn’t determine or advice or in any way involve itself in the offering such :-
● Placement of order by a buyer with seller on the platform is an offer to buy the product’sin order by the buyer to the seller and it shall not be construed as seller’s acceptance of buyers offer to buy the product’s ordered.
● Awenza doesn’t make any representations or warranty as to specifics ( such as quality,value ,etc .) Of the products or services proposed to be sold or offered to be sold or purchased on the platform. Awenza accept no liability for any error or omission , whether on behalf of itself or third parties.
● Awenza is not responsible for any non-performance or breach of any contract entered into between buyers and sellers. Awenza can not and does not guarantee that the concerned buyers and / or seller’s will perform any transaction concluded on the platform
● Awenza is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be strictly bipartite contract between the seller and the buyer.Buyer Eligibility and Restrictions
● Only the buyer who have purchased on Awenza are eligible for the buyer protection program.Buyers can file a dispute with in 48hrs from the date of delivery of the product.
● Any damage or loss to the product after will not be covered under this program and will completely be the buyer’s responsibility. buyers should refuse to accept delivery if the item is damaged.
● To be able to take advantage of the buyer protection program, buyers should first contact the seller and attempt to resolve the issue. If the buyer doesn’t hear from the seller or is unable to resolve the issue with the seller Even after contact, a dispute can be raised with Awenza by writing an email to [email protected]
● Replacement guarantee-The replacement guarantee seek to assist buyers who have been defrauded by qualified seller son the platform. If at the time of delivery and / or within specified days from the date of delivery of the products can ask for replacement of the products from the seller.
● Charges Membership on the platform is free for buyers. Awenza does not charge any fee for browsing and buying on the platform. Awenza reserves the right to change its fee policy from time to time. If Awenza may at its sole introduce new services and modify some or all of the existing services offered on the platform, as the case may be .changes to the fee policy shall be posted on the platform , all fees shall be quoted in Indian Rupees.
● Contact Us-Please contact us for any questions or comments ( including all inquires unrelated to copyrights) regarding this platform.
Returns, Refunds and exchange are all a part of doing business.
● Customers might be unsatisfied with their order for a number of reasons—it arrived damaged, they ordered the wrong size, or it simply didn’t meet their expectations. So they ask for a replacement or their money back.
● After delivery of your Order If you’re looking to return or exchange your order for Wrong Or Defective Item, we’re here to help! We offer free returns or exchanges within 48hrs of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
● Please note the following exceptions to our return and exchange policy:Below are some examples of common exceptions.
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original packaging.
- Returned items must have no visible signs of wear or used.
To initiate a return or exchange, please complete the following steps:
● Your steps should be laid out clearly, linking to relevant pages, such as your onlineportal.
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order.
● Log data We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
● Service providers
We may employ third-party companies and individuals due to the following reasons:To facilitate our Service;To provide the Service on our behalf;To perform Service-related services; or To assist us in analyzing how our Service is used.We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
● Security We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.